Question 1

How much does the book cost?

Accepted Answer

The digital book costs £5.99 — you can flip through it online, download it as a PDF and, if you like, add an audiobook for £2.99. The printed A4 hardback costs £24.99 + delivery £4.99. Everything is set out clearly in the price list.

Question 2

Which payment methods do you accept?

Accepted Answer

Card payments through the secure Stripe gateway — Visa, Mastercard, Apple Pay and Google Pay. Your card details never reach us; they're handled by the bank and the payment gateway.

Question 3

My payment failed. What now?

Accepted Answer

Try again, with a different card or another payment method offered at checkout — your book in progress won't be lost (it stays in your browser, and once you sign in you'll find it in My books). If the problem persists, write to us at kontakt@hrdinaknizky.cz.

Question 4

Do I have to buy the digital book if I only want the printed one?

Accepted Answer

Printing is ordered for a finished digital book — first the book is created, you go through it at your leisure and fine-tune it, and only then do you send it to print. That way you can be sure exactly what you want is what gets printed.

Question 5

Is there a discount when buying several books?

Accepted Answer

Yes — family bundles of gift vouchers: 2 books at 10% off, 3 books at 17% off and 5 books at 20% off.

Question 6

How do I use a discount code or gift voucher?

Accepted Answer

In the order summary there's a field ‘Got a discount code or gift voucher?’ — the code is checked and deducted right before payment. The same field works for discount codes, gift vouchers and partner codes.

Question 7

Can I use several discount codes at once?

Accepted Answer

You can apply one code per order. A gift voucher, however, can gradually cover several items (the book, the audio and the print), and its remaining balance carries over.

Ordering, payment and discounts